Online Purchasing Policy
Please read these terms and conditions (the “Online Purchasing Policy”) carefully as they affect your rights and liabilities under the law and set out the terms on which Contact4Me Limited (“Contact4Me”) makes the products available to you through this Website.
1 ELECTRONIC CONTRACT FORMATION
1.1 The technical steps required to create the contract between you and us are as follows:
(a) You place your order for products on the Website by pressing the order confirmation button at the end of the checkout process.
(b) We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation and does not constitute an acceptance by Contact4Me of your order.
(c) Upon despatch of your order from our warehouse, we will send you an order confirmation email. Acceptance of the order and the completion of the contract between you and us will take place on the despatch to you of the products ordered, unless we have notified you that we do not accept your order or you have cancelled your order.
2 PRICES
2.1 The prices payable for the products that you order are clearly set out in the Website. If, by mistake, the price which appears on the Website is not the correct price for a particular product, we are not obliged to supply that product to you at the stated price, provided that we notify you before the product is despatched to you.
2.2 All prices stated on the Website are inclusive of United Kingdom VAT.
2.3 Due to circumstances beyond our control, prices may have to be altered, including any variations in the rate of VAT payable. If this occurs, you will be notified and requested to reconfirm your order at the amended price.
3 AVAILABILITY
3.1 The purchase of products displayed on the Website is subject to availability and we shall not be liable to you in the event that we are unable to supply a product to you.
4 PAYMENT
4.1 The total cost of your order is the price of the products ordered plus the applicable delivery charges as indicated at the time that you place your order.
4.2 Payment can be made by any of the following methods:
(a) Visa Purchasing;
(b) MasterCard;
(c) Visa Delta;
(d) Visa;
(e) American Express;
(f) JCB;
(g) Maestro;
(h) Switch;
(i) Solo; and
(j) Visa Electron.
4.3 Credit/debit card payment will be processed at the time that you place your order.
4.4 All card payments are processed by Natwest Streamline and WorldPay for a commission fee which is included in the cost of your purchase.
5 DELIVERY
5.1 Delivery will be made to the address specified by you at the time of ordering.
5.2 Delivery will be by Royal Mail. Delivery of non made-to-order products will usually be effected within 3 working days of the date of the order confirmation email. In respect of products which are made to order, the delivery time will be longer. We shall not be liable to you for any loss resulting from delay in delivery to you.
5.3 The delivery charge applicable to your order will be indicated at the time that you are asked to confirm your order.
6 CANCELLATION
6.1 You have the right to cancel your order up to 7 working days after the date of order of the products by contacting us on Telephone: +44 (0) 870 389 2299.
6.2 If a product has already been despatched to you before you notify us that you wish to cancel the order, you must return the product to us in accordance with our Returns procedure below.
7 RETURNS
7.1 If, for any reason, you need to return a product to us, you must do so within 30 days of the date of delivery. Please use the following procedure for returning any product to us:
· keep the product in the original packaging and in its original condition;
· send the item to us by Royal Mail registered post at the following address:
Contact4Me Limited
PO Box 3397
Barnet
EN5 9JD
7.2 Please note the following points in relation to returns.
(a) Products must be returned to us unopened and in good condition. We reserve the right to withhold refund of part or all of the purchase price if the product is returned in a condition which makes it unfit for resale;
(b) We shall not be liable for the non-receipt by us of returned goods. Please send returned products to us by registered post and retain a copy of the certificate of posting from the Post Office.
(c) Upon receipt by us of the returned products, your credit/debit card will be credited with the purchase price of the products (but excluding the relevant delivery charge and the return postal charges unless the goods are faulty or returned due to an error on our part).
8 LEGAL NOTICE
8.1 This Online Purchasing Policy incorporates the terms set out in the Legal Notices and acceptance by you of the Online Purchasing Policy shall be deemed to be an acceptance by you of the Legal Notices.
9 CONTACT US
You can contact us by any of the following methods:
· Telephone: +44 (0) 870 389 2299; and
· Post:
Contact4Me Limited
PO Box 3397
Barnet
EN5 9JD